You must call within 24 hours of receipt of your goods if we’ve made a mistake on your order, such as missing or damaged items. On dated items, please notify us of spoilage within dating.
When communicating with us about a necessary adjustment, please provide your customer number, invoice number, truck run, date of delivery, and the disputed item number(s).
After you’ve contacted us we can issue a credit or debit memo (or refund) for your item. Adjustments are typically made on the following invoice unless you request otherwise.
On deliveries, our driver can only accept returns on previous orders if you have called ahead for a credit memo for the items to be returned and on current deliveries if caught at the time of delivery.
For returns, we must receive your returned item(s) before we can issue a credit. We often have to return these items to their manufacturer in order to receive credit, so please take good care of your products.
Items returned due to a customer’s ordering mistake may be subject to a 10% restocking fee. These items must be within dating and in salable condition.
We guarantee the quality of our products when they leave our warehouse. However, we have no control over how our customers handle and store their food. If you have questions on food storage, please call our office.